$ cat overview.txt
Overview
A custom SaaS platform built for a business process outsourcing company, digitising their entire service delivery workflow, from initial client assessment through to cost analysis reporting and ongoing relationship management.
$ cat challenge.txt
The problem
The client's core process (assessing businesses for outsourcing opportunities, analysing cost savings, and preparing detailed reports) was running entirely on spreadsheets, email threads, and document templates. As the business scaled, this manual approach created bottlenecks at every stage. Report generation took hours of manual work, clients had no visibility into their outsourced teams, and there was no consistent process across consultants.
$ cat solution.txt
The approach
We built a dual-interface platform. The internal dashboard provides a structured workspace system with a multi-checkpoint review process, guiding consultants from initial assessment through to final report delivery. AI-powered report generation transforms raw assessment data into polished cost analysis documents in minutes.
The client-facing portal gives end customers real-time visibility into their outsourced teams: staff profiles, support ticketing, vacancy requests, and strategic initiative tracking, all behind role-gated access.
$ ls features/
What shipped
- +Multi-checkpoint workspace review system
- +AI-powered report and cost analysis generation
- +Client portal with staff management dashboard
- +Support ticketing system
- +Vacancy request and recruitment pipeline
- +Role-based access control (admin, consultant, client)
- +Strategic initiative tracking
- +Client communication and announcements